We want you to be completely happy with your Zutita order. If for any reason you are not satisfied, we will gladly accept your timely return or exchange. Please contact our Customer Service to initiate the return process within 30 days upon receiving your item(s).
General Return & Exchange Process
1. Consult our customer service Indicating the order number, item(s) you want to return and the reason.
2. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours.
3. Please send the item(s) within 7 business days upon receiving the return instructions. And keep the tracking number safe.
4. Refund you within 2-5 business days or prepare new items asap after we receive your returns.
Wrong Items, Damaged or Mis-shipped Items
You are qualified to get a full refund if your items are defective, damaged or mis-shipped. Or we can send new ones for you.
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the item is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.